Privacy Policy

Thank you for visiting the Pioneertown Motel. This page explains what information we collect when you visit www.pioneertown-motel.com or book a stay with us, how we use it, and who we share it with. Pioneertown Motel LLC ("we", "us", "our") operates the motel and this site.

Questions are always welcome. Write to info@pioneertown-motel.com or call (760) 365-7001.

Information we collect

Information you give us

When you book a stay, we ask for the details we need to hold your room and get ready for your visit:

  • your first and last name
  • your email address and phone number
  • your country and ZIP or postal code
  • your travel dates, number of guests, and room choice
  • special requests or notes
  • payment card details, which our payment processor handles

Information collected automatically

The site also collects some information on its own while you browse. We and our partners collect:

  • Device and connection details: IP address, browser type, device type, operating system, language, and approximate location (city or region) based on your IP address.
  • How you use the site: pages you view, links and buttons you click, how far you scroll, how long you stay, and the steps you take in the booking form.
  • How you reached us: the website that sent you here (referrer), campaign tags in the link (UTM tags), and advertising click identifiers such as Google's gclid and Meta's fbclid.
  • Cookies and similar technology: small files and identifiers that let the tools below recognize your browser across visits.

Analytics and advertising tools

We rely on tools from other companies to run the site, take bookings, learn how visitors use the site, and let people know about the motel. These companies collect the information described above through cookies and similar technology. They may combine it with information they hold from other sites and apps. They handle it under their own privacy policies.

  • Google. Google Analytics and Google Ads help us understand how people find the site and how well our advertising works. They also let us show our ads to people who visited the site. See how Google uses information from sites that use its services: https://policies.google.com/technologies/partner-sites
  • Meta. The Meta Pixel does the same for our Facebook and Instagram ads. It measures how well they work and lets us show our ads to people who visited the site. See Meta's privacy policy: https://www.facebook.com/privacy/policy
  • Microsoft Clarity. We want the site to be easy to use and booking to work well on every device. To help us do that, we use Microsoft Clarity. Clarity shows us how visitors move through the site with heatmaps and session replay (a playback of clicks, taps, scrolls, and page changes). It collects this data with cookies and similar technology. For how Microsoft collects and uses your data, see the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement

How we use information

We use information to look after your stay and to run the motel. We use it to:

  • take, confirm, and manage your booking
  • answer your questions and requests
  • send you marketing email, such as news and offers from the motel
  • understand how people use the site and fix problems
  • measure and improve our advertising
  • show our ads to people who visited the site
  • prevent fraud and keep the site secure
  • follow the law and protect our rights

How we share information

Running the motel takes help from others. We share information with:

  • Service providers that work for us, such as our booking engine, payment processor, email provider, and website host.
  • Analytics and advertising partners, as described above.
  • Authorities, when the law requires it, or when we need to protect the safety of guests, staff, or the public.
  • A buyer or successor, if the motel or the business is sold or reorganized.

Your choices

You have a say in what these tools collect and in what we send you:

  • Cookies. Your browser settings can block or delete cookies. This stops most of the analytics and advertising tools above from recognizing you. Some parts of the site, such as booking, may not work without cookies.
  • Advertising settings. You can manage the ads you see in your Google account (https://adssettings.google.com), in your Meta account (https://www.facebook.com/adpreferences), and at https://www.aboutads.info/choices.
  • Google Analytics. You can install Google's opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
  • Marketing email. You can stop our email at any time with the unsubscribe link in any message.
  • Do Not Track and Global Privacy Control. The site does not change how it works when your browser sends a Do Not Track or Global Privacy Control signal.

California residents

If you live in California, you may ask, once a year, for details about personal information we disclosed to others for their own direct marketing (California Civil Code section 1798.83). To ask, email info@pioneertown-motel.com.

Children

Our site is for adults who book travel. We do not knowingly collect personal information from children under 16.

Visitors outside the United States

We are a California motel, and guests come to us from all over. We and our partners may process information in the United States and other countries. Privacy laws there may differ from the laws where you live.

Changes to this policy

We may update this policy from time to time. When we do, we post the new version on this page and change the effective date at the top.

Contact us

If something here is unclear, get in touch. We are happy to help.

Pioneertown Motel LLC
5240 Curtis Road
Pioneertown, CA 92268

Email: info@pioneertown-motel.com